Refund & Cancellation Policy

This policy explains cancellations and refunds for gnanee.dev, operated by SARVAGNANEE TECHNOLOGIES PVT. LTD.("gnanee", "we", "us"). It is part of our Terms of Service.

1. Subscriptions (monthly / yearly)

• You can cancel anytime from your account settings. Cancellation stops the next renewal; you keep access until the end of the current paid period.
• Subscription fees are generally non-refundable for the current period, except where required by law. We do not provide pro-rated refunds for unused time unless stated in your order form.
• We may offer a refund at our discretion for a documented service failure — contact us.

2. Pay-as-you-go credits

• Credit purchases are final and non-refundable once purchased, except where required by law.
• Unused credits may be refundable within [X days] of purchase if none have been consumed — contact us.
• Credits may expire as stated at purchase and have no cash value.

3. Pay-per-hire

• To begin a search, you pay a refundable commitment deposit of $100 (or local-currency equivalent). This is not an additional charge.
• If we do not deliver a qualified shortlist within 7 business days of the search starting, the $100 deposit is fully refunded.
• If you hire a candidate we source, the placement fee becomes payable as defined in your order form, and the $100 deposit is credited against it — so you pay only the remaining balance.
• Where we deliver a qualified shortlist on time, the deposit is consumed and is not separately refundable, whether or not you proceed to hire.
• If a placed candidate meets the replacement/guarantee conditions in your order form, we will provide the remedy set out there (e.g. a replacement search or partial credit). This is our sole obligation for such cases.
• Placement fees already paid are non-refundable except as expressly stated in the order form.

4. How to request a refund

Email support@gnanee.devfrom your account email with your invoice/transaction ID and the reason. We aim to respond within [X business days]. Approved refunds are returned to your original payment method within the processor's standard timeframe (typically 5–10 business days).

5. Chargebacks

Please contact us before disputing a charge with your bank — most issues are resolved faster directly. Fraudulent chargebacks may result in account suspension.

6. Taxes

Refunds, where granted, are of the amount paid excluding any non-refundable taxes or gateway fees, unless the law requires otherwise.

7. Changes

We may update this policy; the terms in effect at the time of your purchase apply to that purchase.

8. Contact

support@gnanee.dev · SARVAGNANEE TECHNOLOGIES PVT. LTD., Unit 101, Oxford Towers, 139, HAL Old Airport Rd, Kodihalli, Bengaluru 560008